Terms and Conditions

Acceptance

We contract and do business solely upon the following conditions notwithstanding anything to the contrary or purported to be contained in any document or oral statement made by the party contracting with us and no variation or alteration of these conditions shall be of any effect unless expressly agreed to in writing by us.

Prices

  • Quotations are subject to confirmation on receipt of order, and we reserve the right to amend errors and/or omissions on quotations or invoices
  • Both quoted and printed prices are based on manufacturers' prices, rates of exchange, freight and insurance charges at the date of offer. In cases where these conditions change between the date of the quotation and the date despatched by us, the right is reserved to revise prices accordingly and to invoice at the price ruling at the time of despatch.
  • Where under our direct control, prices given on quotations will be held firm if an order is received within thirty days from the date of quotation unless stated to the contrary.
  • Orders may be subject to a delivery and handling charge. Quotations are subject to confirmation on receipt of order, and we reserve the right to amend errors and/or omissions on quotations or invoices Both quoted and printed prices are based on manufacturers' prices, rates of exchange, freight and insurance charges at the date of offer. In cases where these conditions change between the date of the quotation and the date despatched by us, the right is reserved to revise prices accordingly and to invoice at the price ruling at the time of despatch.
  • Where under our direct control, prices given on quotations will be held firm if an order is received within thirty days from the date of quotation unless stated to the contrary.
  • Orders may be subject to a delivery and handling charge.

Amendment or Cancellation of Orders

Sympathetic consideration will always be given to request for cancellation of orders and the acceptance for credit of equipment supplied, but this must be by agreement. We reserve the right to refuse to accept cancellation of orders for goods of special design or manufacture (as to which we shall be the sole judge). We also reserve the right to make a small handling charge in respect of any items cancelled or returned.

Delivery/Carriage

Whilst every effort will be made to adhere to delivery dates we accept no liability in the case of non-delivery or delayed delivery. All deliveries offered ex-stock are subject to goods being available the date of receipt of order.

 Damage or Lost in Transit

Partial loss or damage in transit must be reported in writing to ourselves within three days of receipt of goods. In the event of non-delivery both carriers and ourselves must be notified in writing within fourteen days after date of advice of despatch.

Shortage of errors

No claims will be entertained unless notification is given in writing within three days of receipt of consignment.

Terms of Payment

All accounts 30 days from date of invoice. Invoices are payable in full and no deductions may be made unless a credit note has been issued. The right is always reserved to request a remittance with order and, where new accounts are involved, to request two trade and one bankers reference prior to giving a credit account.

Responsibility

Our responsibility is limited to the supply of goods and services of the kind and quality ordered and insofar as is permitted by statute we hereby exclude all responsibility for any loss or damaged howsoever caused consequential upon or resulting from the supply of such goods. Customers are recommended to test and examine goods and exercise special care in cases where the storage and/or use of the goods involves danger to persons and/or property, as required by the Health and Safety at Work Act 1974 and other current legislation.

Repairs & Calibration

  • Articles sent to us for repair, service or calibration are accepted only on the understanding that, insofar as statute permits, we shall not be held liable for any damage howsoever caused to such articles. Time involved in preliminary examination of any articles may be charged in the event of no order being placed. All requests for repair, service or calibration should be confirmed by an official order.
  • Articles sent to us for repair, service or calibration must be free from contaminants that may cause harm. It is the customers’ responsibility to ensure that articles sent to us are suitably decontaminated and safe to handle. Equipment that is not identified as decontaminated will not be accepted for repair or calibration.

Rental

  • The customer agrees to promptly return the merchandise at the end of the rental period in the same condition as received, any repairs or replacement parts required to return the equipment to the same condition supplied will be chargeable to the customer.
  • The customer agrees to pay for any damages to, or loss of, the rented equipment occurring during their time of possession or because of loss and or damage from improperly packing the returning equipment shipment.

Guarantee and After Sales Service

The guarantee period is one year from the delivery date unless otherwise specified. During this period the goods or apparatus will be repaired free of charge. Goods supplied outside the United Kingdom and Eire will be repaired free of charge but must be returned to CTS Europe Limited. Spare parts will be repaired or replaced free of charge if defective. This guarantee does not cover damage to any goods or instrumentation or any part thereof caused by misuse, or for any cause other than defective materials, nor replacement of certain consumable parts such as, batteries, UV Lamps, Florescent lamps, connectors and cables, cable moulding, electrical and mechanical cable terminations, glass items etc. We decline any responsibility in cases where repairs have been carried out by persons unauthorised by CTS Ltd.

Out of Warranty Repairs

Our normal hours are Monday to Friday 9am-5pm. During these hours, repairs will be charged at our current rates (details on request). Work outside these periods will incur charges at overtime rates. Any spare parts will be charged at list prices.

Insurance

Where goods are insured by us at our discretion, or at a customer's request, a charge will be made on the invoice. Our Liability will be limited to the lower of, the amount received by us under such insurance, or the value of the goods, from which our expenses will be deducted. We are under no obligation or liability to take proceedings for the recovery of loss or damage.

Fluctuating Exchange Rate

 Should the rate of exchange for goods supplied, which are manufactured outside the United Kingdom, change appreciably from the quoted to printed price at any time before the date of our-invoice, we reserve the right to add a surcharge proportional to the change.

Specifications

Whilst illustrations and specifications in the literature are as accurate as possible at the time of printing, alterations in detail may occur from time to time as designs and specifications are improved. We accordingly reserve the right to supply goods conforming to the latest designs and specifications and the buyer shall have no claim in respect of any discrepancies between the goods supplied and those described in such illustrations and specifications, providing the product is of comparable quality.

Arbition

Any dispute or difference which may under or in referred to a single arbitrator in accordance with the provisions of the Arbitration Act, 1950 or any statutory, modification or re-enactment thereof for the time being in force.

Forlce Majeure

If the manufacture or delivery of the goods is prevented or delayed by act of God, war, riot, civil disorder, strike, lockout, labour dispute, fire, accident, non-delivery of raw materials or any other contingency, beyond the control of the Company, the Company shall be under no liability for any loss or damage thereby incurred or sustained by the buyer.

Value Added Tax

All prices exclude Value Added Tax, which will be added at the rate applicable at the date of invoicing.

Passage of Property

Ownership of and property in the goods shall remain in the Company until the price discharged in full. A cheque given by the Purchaser shall not be treated as a discharge until it has been cleared. The risk of goods shall pass on delivery to the Purchase.